As staff across NYP do final checks of their own ICD-10 readiness, the NYP project is busy placing the finishing touches on its final risk mitigation platform.  On Monday, September 28 at 9 AM, the NYP ICD-10 Support Center will be open to address your ICD-10 readiness needs.  The ICD-10 Support Center is designed to keep the organization informed of its ICD-10 implementation success and insulate the organization from any potential adverse impacts to the patient experience and of course, financial performance.

The Support Center will be staffed with a deep group of revenue cycle, coding, and documentation expertise and fully integrated with the IT Service Desk to coordinate technologial and application specific issues.  ICD-10 related operating issues including scheduling, registration, financial clearance, medical necessity, and billing to code conversion activities, and provider assistance for documentation are capable of being addressed real time during business hours with on-call support available during off hours.

Inquires and questions can be directed to the ICD-10 Support Center Hotline at 646-NYP-9-2-10 (646-697-9210) or by e-mailing ICD-10Help@nyp.org. You may also visit the ICD-10 AnTENna website’s Support Center page for a calendar of operating hours, implementation guidance documents, training & readiness aids, provider reference materials and the NYP Code Converter - a real time ICD-9 to ICD-10 conversion tool for departments and staff to self-sufficiently perform their immediate code conversion needs.

ICD-10 goes live October 1, 2015 – Are You Ready?